What's eligible
- Unopened items within 7 days of delivery
- Items damaged in transit (any time)
- Wrong product received
- Product missing from order
What's not eligible
- Opened topicals (gels, oils) — for hygiene
- Tablets & perishables (honey, tea) once opened
- Items past 7 days post-delivery
- Items without original packaging
The process
- 1Request a return
Open My Returns and click New Return. Pick the order and a reason.
- 2Approval
Our team reviews your request within 24 hours. You'll receive an SMS & email with the next step.
- 3Pickup or self-drop
Choose pickup (at no charge, 2–3 business days) or self-drop at any partner courier point.
- 4Refund
Once we receive and verify the item, your refund is initiated within 24 hours. It reaches your original payment method in 5–7 working days.
Need help with a return? Email info@imtibishherbals.com or call +91 9107 060 060. Our team is available Mon–Sat, 9 AM – 7 PM IST.